Refund Policy
How to request a refund for a JOIN SHEET purchase, which conditions apply, and how to contact support.
1. Our additional refund offer: 7 days, no Save results use
JOIN SHEET offers the full-refund conditions below in addition to applicable Paddle policies and mandatory rights. Those protections take priority, and you can still request a refund under them if you do not meet these additional conditions.
| First monthly payment | Request within 7 days of payment, with no Save results click recorded during the paid access period covered by that charge. |
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| One-time 1-year pass | Request within 7 days of payment, with no Save results click recorded during that year of paid access. Applies when expressly sold as a one-time pass without auto-renewal. |
| Automatic renewal payment | Request within 7 days of each renewal charge, with no Save results click recorded during the renewed paid period. Clicks from an earlier period alone do not disqualify the new charge. |
2. What “no Save results use” means
For this additional offer, use is checked against server records of clicks on the dashboard’s Save results button, not successful file downloads. A click stays recorded if a calculation later fails, you cancel saving, or the browser blocks the download.
We consider only clicks during the paid access period covered by the payment in question. Opening files, previewing or refining results, saving recipes, Free use, separately granted complimentary Pro access, and use in an earlier paid period do not count as Save results use for that payment.
If a click cannot be clearly linked to the payment, or an error is in question, we review the payment details and your explanation together. Missing records or records that cannot be linked to that charge are not treated as proof of use. A click alone does not establish file receipt, proper operation, or a waiver of legal rights.
3. Paddle policies and legal exceptions
Applicable withdrawal or refund rights, remedies for non-delivery or material defects, and correction of duplicate or incorrect charges are reviewed separately even after 7 days or after a Save results click. We do not impose the no-click condition on all such requests. Lawful payment-dispute rights are also unaffected.
Paddle’s published policy includes 7-day unconditional cancellation for South Korean consumers and 14-day withdrawal for some contracts in the EU, EEA, Switzerland and UK. Rules vary by country, contract and the terms applying to the purchase; check Paddle’s policy below. A JOIN SHEET save click is not, by itself, consent to waive statutory withdrawal rights.
If Paddle approves a refund under its applicable policy, this additional offer does not prevent it. Please report saving errors, unavailable Pro access or other problems whether or not a click was recorded.
4. How and when to request a refund
For our additional offer, 7 days means 168 hours from payment completion, checked against Paddle’s transaction record. We use the time you first communicate the refund request to JOIN SHEET or Paddle, not the time it takes to process it. Different time-limit rules required by law or applicable Paddle policy take priority.
- Use the support link in your Paddle receipt or the refund-request route at paddle.net. You can also email contact@joinsheet.com. JOIN SHEET will review the request and help arrange processing through Paddle where needed.
- Include the purchase email, payment date, amount and currency, and any transaction reference you have. You can submit a request before finding all payment details. Describe any error or duplicate charge. Do not send source files, cell data, passwords or full card numbers.
- You do not need to wait for troubleshooting and risk missing a refund or withdrawal deadline. Keep your email and request reference, and follow up on the same request if you have not received a response.
Request a refund through Paddle · Email JOIN SHEET about a refund
5. Refund processing and cancellation
If you meet our additional conditions, we refund the full amount actually paid for that charge without a separate JOIN SHEET refund fee. Refunds for Paddle orders are processed through Paddle, using the original payment method where possible. Applicable Paddle policies and law determine processing deadlines; the time funds appear on your statement can also depend on the payment provider.
Canceling auto-renewal stops a future payment and is separate from refunding an existing charge. Do not assume that requesting a refund has canceled the next renewal; check the confirmed subscription status. A one-time 1-year pass has no auto-renewal to cancel.
A confirmed refund may end the Pro access covered by the refunded payment. Check the confirmation for the amount and its effect on access and subscription status. We do not separately promise prorated change-of-mind refunds outside this offer, but applicable Paddle policies and legal refund rights still apply.
6. When this offer applies
This additional offer applies to payments made after this revision is published on the website. It does not retroactively reduce more favorable promises or legal rights attached to earlier payments.
Paddle buyer support / request a refund · Paddle Refund Policy · Paddle Buyer Terms · JOIN SHEET billing support